Terms of Service

By accessing or using SecureNest's services, including NestMind AI Studio, NestTransfer, HelvetiaMind AI, and SecurePass, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and SecureNest.

• Your use of our services is governed by Swiss law
• These terms may be updated periodically with notice
• By using our services, you agree to comply with all applicable laws and regulations

SecureNest provides various privacy-focused digital services, including but not limited to secure file transfers, AI tools, and password management solutions. Our services are designed to protect your privacy while delivering exceptional functionality.

• All services are provided with Swiss privacy standards and security measures
• We maintain 99.9% uptime for all critical services
• Regular updates and improvements are implemented to enhance security
• Service availability may vary by region due to local regulations
• We reserve the right to modify or discontinue services with appropriate notice

Your privacy and data security are our top priorities. We adhere to Swiss privacy laws and implement comprehensive security measures to protect your information.

• End-to-end encryption for all data transfers and storage
• Data stored exclusively in Swiss data centers
• Regular third-party security audits and penetration testing
• Zero-knowledge architecture for maximum privacy
• No data sharing with third parties without explicit consent
• Compliance with GDPR and Swiss data protection regulations

Your account with SecureNest represents a unique, personalized gateway to our services. You are responsible for maintaining the security of your account and any activities that occur under it.

• Accurate and complete information must be provided during registration
• Strong passwords and two-factor authentication are required
• Each user may maintain only one active account
• Account sharing or transfer is strictly prohibited
• Immediate notification is required for any security breaches
• Regular security audits of account activity are conducted

To maintain service quality and protect all users, we have established clear guidelines for acceptable use of our services.

• Services may not be used for any illegal activities
• Attempting to breach security measures is prohibited
• Malware distribution or harmful code is not allowed
• Respect bandwidth limitations and fair usage policies
• Content must comply with Swiss and international laws
• Automated access must follow our API guidelines

We offer transparent pricing and secure payment processing through certified providers. All transactions are processed in Swiss Francs (CHF).

• Subscription fees are billed in advance (monthly or annually)
• All prices are listed in Swiss Francs (CHF)
• Secure payment processing through certified providers
• 30-day notice for any price changes
• Refunds are processed according to our refund policy
• Failed payments may result in service interruption

You may cancel your subscription at any time through your account dashboard. We handle cancellations and data retention with utmost care for your privacy.

• Cancel anytime through your account dashboard
• Data retained for 30 days after cancellation
• Immediate data deletion available upon request
• Pro-rated refunds for annual subscriptions
• Account reactivation possible within 30 days
• We reserve the right to terminate accounts that violate our terms

While we strive to provide reliable and secure services, we must outline certain liability limitations to operate responsibly.

• Services are provided "as is" without warranties
• We are not liable for indirect or consequential damages
• Maximum liability limited to paid service amounts
• Force majeure events are excluded from liability
• Users agree to indemnify against third-party claims
• Statutory warranties under Swiss law apply

We may update these terms periodically to reflect changes in our services, legal requirements, or business practices.

• 30 days notice before material changes
• Email notification for significant updates
• Continued use indicates acceptance of changes
• Previous versions remain accessible
• Right to reject changes by discontinuing service
• Emergency changes may be implemented immediately

If you have any questions about these terms or need to contact us, our team is here to help.

• Email: [email protected]
• Support portal: support.securenest.ch
• Office hours: Monday to Friday, 9:00 - 18:00 CET
• Response time: Within 24 hours on business days
• Emergency support available 24/7 for security issues
• Postal address: SecureNest AG, Zurich, Switzerland